Terms & Conditions

Welcome to mybrandexpert.com (“Website”). These Terms and Conditions (“Terms”) govern your access to and use of this Website, services, products, programs, consulting, and digital offerings provided under the My Brand Expert brand (“Company,” “we,” “us,” or “our”).

By accessing this Website or purchasing any product or service, you agree to be bound by these Terms.

1. Services Provided

The Company provides services including, but not limited to:

• Strategic marketing advisory
• Growth consulting
• Fractional Head of Growth services
• Automation strategy and implementation guidance
• AI-driven systems consulting
• Digital products and educational materials
• Founding access programs
• Upsell services including bespoke implementation and system builds

Services may be delivered through digital platforms, video conferencing, written reports, email, or other communication channels.

2. No Guarantees

We provide strategic guidance, advisory services, and implementation support. However:

• We do not guarantee specific financial results.
• We do not guarantee revenue growth, margin increases, or business outcomes.
• Results depend on your implementation, market conditions, and business decisions.
• All examples and case references are illustrative and not guarantees of future performance.

3. Payments and Fees

All payments are due as stated at the time of purchase.

3.1 One-Time Programs

One-time purchases (including Founding Access) are billed upfront and are non-recurring unless otherwise stated.

3.2 Subscriptions

If subscription products are offered in the future, recurring billing terms will be clearly stated before purchase.

3.3 Implementation and Consulting Engagements

Bespoke implementation services, automation builds, and fractional Head of Growth engagements are governed by separate written agreements outlining scope, duration, deliverables, and payment structure.

4. Refund Policy

Unless explicitly stated otherwise at checkout:

• One-time strategic access programs are non-refundable.
• Consulting and advisory fees are non-refundable once services have commenced.
• Custom implementation projects are governed by separate service agreements.

By purchasing, you acknowledge and agree to this refund structure.

5. Intellectual Property

All content on this Website and in our programs, including but not limited to:

• Text
• Graphics
• Workflows
• Frameworks
• Strategy materials
• Software concepts
• Documentation

is the intellectual property of the Company and may not be copied, distributed, resold, or reproduced without written permission.

You are granted a limited, non-transferable license for personal or internal business use only.

6. Confidentiality

We treat client information as confidential. However:

• You are responsible for protecting your own access credentials.
• We are not responsible for security breaches outside our reasonable control.
• Separate NDAs may be executed for high-level consulting engagements.

7. Limitation of Liability

To the fullest extent permitted by law:

• The Company shall not be liable for indirect, incidental, or consequential damages.
• Our total liability shall not exceed the amount paid by you for the relevant service.
• You assume full responsibility for business decisions made based on our guidance.

8. Independent Contractor Relationship

Nothing in these Terms creates a partnership, joint venture, or employment relationship. All services are provided as independent advisory or consulting services.

9. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction in which the Company operates, without regard to conflict of law principles. Where required by applicable consumer protection laws, mandatory local laws shall apply.

10. EU & GDPR Compliance

If you are located in the European Union (EU), European Economic Area (EEA), or United Kingdom, the following applies:

Lawful Basis for Processing

We process personal data based on one or more of the following lawful bases:

• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• Your consent (where required)

Your GDPR Rights

You have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure (“right to be forgotten”)
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time

To exercise your rights, contact: contact@mybrandexpert.com

You also have the right to lodge a complaint with your local data protection authority.

11. California & U.S. Consumer Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect
• The right to request deletion of personal information
• The right to correct inaccurate personal information
• The right to opt out of the sale or sharing of personal information
• The right to non-discrimination for exercising privacy rights

We do not sell personal information.

To exercise your rights, contact: contact@mybrandexpert.com

12. Changes to Terms

We may update these Terms at any time. Continued use of the Website constitutes acceptance of updated Terms.

1. Scope of Service

The purchased service is for a website page design only.

This is NOT:

• A sales funnel build
• A ClickFunnels project
• A GoHighLevel (GHL) build
• A custom web application
• A membership site
• A CRM setup
• An automation setup
• A survey system
• A multi-step form system
• An ecommerce platform unless explicitly agreed upon in writing
• SEO services
• Ongoing maintenance services
• Copywriting from scratch
• Branding strategy services

A “page” refers to:

• One single standalone page layout

Additional pages such as:

• Confirmation pages
• Thank you pages
• Survey pages
• Booking pages
• Landing pages
• Additional service pages
• Blog pages
• Policy pages
• Popups
• Custom integrations

…must be purchased separately.

Branding & Logo Design

Logo design, brand identity development, brand strategy, typography systems, social media branding assets, and full visual identity packages are NOT included unless explicitly agreed upon in writing.

Clients are responsible for supplying:

• Their logo
• Brand colors
• Existing brand assets

If logo or branding services are required, these may be quoted separately as an additional service.

Scope Control

The purchased service is based on the original submitted brief and scope.

If the requested work materially changes after project commencement, My Brand Expert reserves the right to:

• Requote the project
• Reduce scope
• Pause work until revised scope approval
• Refuse requests outside the purchased scope

Requests introduced after project commencement that substantially alter the original brief may be considered a new project or additional billable work.

2. Communication

All communication will take place exclusively through:

• Email
• Forms

Primary communication email: contact@mybrandexpert.com

Primary project coordinator: Agnes

No meetings, Zoom calls, strategy sessions, or phone calls are included in this offer unless explicitly agreed upon in writing.

We intentionally operate through structured written communication to ensure efficiency, clarity, and fast turnaround times.

3. Single Point of Contact

Clients must appoint ONE primary contact person for the project.

My Brand Expert will not manage feedback, revisions, or direction from multiple individuals.

If multiple stakeholders are involved internally, all communication and feedback must first be consolidated by the appointed contact person before submission.

Conflicting feedback from multiple individuals may result in project delays.

4. Intake Form Requirements

Clients are required to complete the official intake form in full before a project can begin.

The information supplied must:

• Be relevant
• Be structured
• Be clear
• Reflect the intended business/service accurately

Incomplete, random, contradictory, vague, or low-quality submissions may result in:

• Delays
• Reduced quality
• Revision limitations
• Additional revision charges
• Project pausing until clarification is received

Clients are responsible for supplying:

• Business information
• Service descriptions
• Bios
• Brand direction
• Images (if required)
• Logos (if required)
• Copy direction

We may assist in refining supplied copy, but clients remain responsible for supplying the foundational information and factual accuracy of all content.

My Brand Expert is not responsible for incorrect information supplied by the client.

5. Revisions

The project includes:

• 3 structured revision rounds

Feedback must:

• Be consolidated
• Be specific
• Be actionable
• Be submitted clearly in one communication per revision round

Open-ended feedback such as:

• “I don’t like it”
• “Something feels off”
• “Can you make it better?”
• “What do you think?”

…without clear direction may delay the project and may not be actionable.

Failure to provide clear revision instructions does not constitute incomplete work on our side.

Additional revisions beyond the included revision rounds may incur additional charges.

Approval & Revision Responsibility

Failure to provide clear and consolidated feedback during revision rounds does not constitute incomplete work by My Brand Expert.

Open-ended or unclear responses may delay the project timeline.

Approval of a revision stage constitutes acceptance of the work completed during that stage.

Revisions requested after final approval may incur additional charges.

6. Timelines

Clients have:

• 2 months from purchase date to submit their completed intake form

Failure to submit within this timeframe may result in:

• Service expiration
• Loss of priority
• No refund eligibility

Once the completed form has been received:

• Projects will begin within approximately 10 working days
• Completion generally takes 10+ working days from project start date

Timelines depend on:

• Client responsiveness
• Feedback turnaround
• Quality of supplied information
• Scope clarity

Estimated timelines are not guaranteed delivery dates.

Abandoned Projects

If the client becomes non-responsive for 14 consecutive days during an active project, My Brand Expert reserves the right to:

• Pause the project
• Archive the project
• Require rebooking into a future production slot

No refunds apply.

7. Delays

My Brand Expert is not responsible for delays caused by:

• Slow client responses
• Incomplete forms
• Missing assets
• Delayed approvals
• Contradictory feedback
• Multiple decision makers
• Unclear revision requests
• Failure to provide required materials

Project timelines automatically extend when delays occur from the client side.

8. Refund Policy

Due to the time, planning, creative effort, design work, development, and resource allocation involved:

NO REFUNDS will be issued once the project process has started.

The process is considered started once:

• The intake form has been reviewed
• Design/development work has begun
• Internal planning has commenced

No refunds will be issued for:

• Change of mind
• Delayed client responses
• Failure to provide content
• Internal disagreements within the client’s team
• Subjective design preferences after work has commenced

Chargebacks or payment disputes initiated after project commencement may result in suspension of services and legal recovery processes where applicable.

9. Domains & Hosting

Clients are responsible for:

• Purchasing their own domain
• Maintaining domain ownership
• Maintaining hosting (where applicable)

My Brand Expert may assist with domain connection or transfer guidance, but ownership, renewal, and payment responsibility remain with the client.

My Brand Expert is not responsible for third-party hosting outages, DNS propagation delays, domain expiration, or hosting-related technical issues.

10. Content & Assets

Clients confirm they have the legal right to use all:

• Logos
• Images
• Videos
• Content
• Branding materials
• Trademarks

supplied to My Brand Expert.

We are not responsible for copyright or licensing violations related to client-provided assets.

11. Video & Media

Video editing is not included unless explicitly agreed upon in writing.

If videos are to appear on the website, clients must provide:

• YouTube links
• Vimeo links
• Wistia links
• Downloadable approved files

My Brand Expert is not responsible for:

• Video hosting
• Video optimization
• Video production
• Video licensing

12. AI & Generated Assets

Certain visual assets, layouts, copy enhancements, or design elements may utilize AI-assisted tools during the creative process.

Clients acknowledge and accept this workflow as part of the delivery model.

AI-generated visuals may not be exclusive unless otherwise agreed upon in writing.

13. Business Hours

Our team operates:

• Monday to Friday

Excluding public holidays in:

• Canada
• United States
• South Africa

Responses and turnaround times apply only during official working days.

14. Approval Responsibility

Clients are responsible for:

• Reviewing the final website carefully
• Confirming all details
• Approving content and visuals before final transfer/publication

Approval constitutes acceptance of the delivered work.

Once final approval has been granted and the website has been transferred or published, additional changes may incur additional charges.

15. Offer Availability

Promotional pricing and launch pricing are only valid:

• While publicly displayed
• During the stated launch period
• While capacity remains available

My Brand Expert reserves the right to:

• Close offers early
• Adjust pricing
• Pause onboarding
• Limit availability based on capacity

16. Limitation of Liability

My Brand Expert shall not be held liable for:

• Loss of revenue
• Loss of business
• Marketing performance
• Lead generation performance
• Downtime from third-party systems
• Hosting issues
• Domain issues
• Third-party integrations
• Future maintenance issues

Clients remain responsible for ongoing business operations and website management after delivery unless otherwise agreed upon.

17. Acceptance of Terms

By purchasing this service, the client confirms they have:

• Read
• Understood
• And agreed to these Terms & Conditions in full.